Refund Policy

Effective Date: May 6, 2026 Last Updated: May 6, 2026

This Refund Policy explains our policy on refunds for Film Assist memberships. It applies to all paid subscriptions purchased through filmassist.help and is operated by The Shimazu Group LLC (“Film Assist,” “we,” “us,” or “our”).

By subscribing to a Film Assist membership, you acknowledge and agree to this Refund Policy.

1. No Refunds — Cancel Anytime

All membership payments are final and non-refundable.

Memberships are billed monthly in advance. You may cancel your membership at any time, and your cancellation will take effect at the end of your current billing period. You will retain access to the Services through the end of the period you have already paid for, and you will not be charged for any future months.

We do not issue refunds — full, partial, or prorated — for any reason, including:

  • Cancellation before the end of a billing period
  • Unused calls, FaceTime sessions, or scheduled support time
  • Failure to use the Services during a billing period
  • Dissatisfaction with advice, recommendations, or response times
  • Disputes between you and your customers
  • Project outcomes, install results, or warranty issues
  • Changes to your business, schedule, or circumstances

2. How to Cancel

You can cancel your membership at any time by:

1. Through your account dashboard — log in to your account and click “Cancel Subscription” (once member portal is live)
2. Through Stripe — using the cancellation link in any billing email
3. By email — send a cancellation request to filmassist@comfortproca.com from the email address on file

Cancellations submitted by email are effective once we confirm receipt. Please cancel at least 24 hours before your next billing date to avoid being charged for the next month.

3. Failed Payments

If a recurring charge fails (expired card, insufficient funds, etc.):

  • We will attempt to reprocess the charge through Stripe
  • You will receive an email notification
  • If the payment cannot be processed within seven (7) days, your account access may be suspended until payment is resolved
  • Your membership will not be reactivated until the outstanding balance is paid

4. Tier Changes

You may upgrade or downgrade between membership tiers at any time:

  • Upgrades — take effect immediately. The price difference will be prorated and charged for the remainder of the current billing period.
  • Downgrades — take effect at the start of your next billing period. You will keep your current tier benefits until then.

We do not refund the difference for downgrades within an active billing period.

5. Disputes and Chargebacks

If you have a billing concern, please contact us first at filmassist@comfortproca.com so we can attempt to resolve it. We aim to respond within two business days.

Initiating a chargeback or dispute through your bank or credit card before contacting us may result in immediate termination of your account and forfeiture of access. If a chargeback is filed in bad faith, we reserve the right to pursue collection of the disputed amount and any associated fees.

6. Exceptional Circumstances

In rare cases — such as duplicate charges, billing system errors, or charges made after a confirmed cancellation — we will issue a refund for the affected amount. Email filmassist@comfortproca.com with the details and we will investigate.

Granting a refund in one situation does not obligate us to do so in others.

7. Promotional Pricing and Trials

If we offer promotional pricing, free trials, or discounted introductory periods:

  • The promotional terms will be clearly stated at the time of purchase
  • Memberships will renew at the standard published price unless otherwise stated
  • Refunds are not provided for the difference between promotional and standard pricing

8. Changes to This Policy

We may update this Refund Policy from time to time. The “Last Updated” date at the top reflects the most recent change. Material changes will be communicated by email or a notice on the Site. Changes apply only to memberships purchased after the new policy takes effect — your existing membership remains under the policy in effect when you subscribed.

9. Contact

For cancellation requests, billing questions, or refund inquiries:

The Shimazu Group LLC Email: filmassist@comfortproca.com Website: filmassist.help

We aim to respond to all inquiries within two (2) business days.

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