Privacy Policy

Effective Date: May 6, 2026 Last Updated: May 6, 2026

This Privacy Policy describes how The Shimazu Group LLC (“Film Assist,” “we,” “us,” or “our”) collects, uses, and shares information when you visit filmassist.help (the “Site”) or use our advisory membership services (the “Services”).

By using our Site or Services, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

We collect information you submit directly to us, including:

  • Account information — name, email address, phone number, business name, and password when you create a membership account.
  • Payment information — billing details processed by our payment processor (Stripe). We do not store your full credit card number on our servers.
  • Inquiry and support content — messages, photos, videos, project details, quotes, specifications, and any other content you submit when requesting advisory support.
  • Communications — emails, calls, video sessions, or text messages exchanged with us as part of your membership.

Information Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address, browser type, operating system, and device identifiers
  • Pages viewed, links clicked, and time spent on the Site
  • Referring URLs and search terms
  • Cookie and similar tracking data

Information from Third Parties

We may receive information from:

  • Stripe — payment status, subscription status, and limited billing details
  • Google Analytics or similar — aggregate usage data
  • Form services — submissions through embedded forms

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Services
  • Process payments and manage subscriptions
  • Respond to inquiries and provide advisory support
  • Send service-related notifications (billing, account updates, support replies)
  • Send marketing communications (only with consent — you can opt out anytime)
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

  • Service providers — payment processors (Stripe), hosting (GoDaddy), email/SMS providers, analytics tools, and similar vendors that help us operate the Services
  • Legal compliance — when required by law, subpoena, court order, or to protect our rights, property, or safety
  • Business transfers — in connection with a merger, acquisition, or sale of assets
  • With your consent — when you direct us to share information

We do not share your project details, photos, or technical questions with other members or third parties without your permission.

4. Confidentiality of Project Information

Project details, photos, video, specifications, and pricing information you share with us as part of your membership are treated as confidential. We use this information only to provide you with advisory support. We do not share, publish, or use your project information for marketing or training purposes without your written consent.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Analyze how the Site is used
  • Deliver advertising (including through Google Ads)

You can control cookies through your browser settings. Disabling cookies may limit Site functionality.

6. Data Retention

We keep your information for as long as your account is active and as needed to provide the Services. After account closure, we retain limited records (transaction history, communications) as required by law or for legitimate business purposes — typically up to seven years for tax and accounting records.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Restrict or object to certain processing
  • Data portability — receive a copy of your information in a portable format

California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, request deletion, and opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise your rights, email filmassist@comfortproca.com.

We will not discriminate against you for exercising your rights.

8. Children’s Privacy

The Services are not directed to children under 16. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure — please use a strong password and notify us immediately if you suspect unauthorized access.

10. International Users

The Services are operated from the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your jurisdiction.

11. Third-Party Links

The Site may link to third-party websites. We are not responsible for the privacy practices of those sites. Review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Material changes will be communicated by email or a prominent notice on the Site.

13. Contact Us

Questions, requests, or concerns about this Privacy Policy:

The Shimazu Group LLC Email: filmassist@comfortproca.com Website: filmassist.help
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