Service Agreement

Film Assist Service Agreement

Effective Date: May 7, 2026 Last Updated: May 7, 2026

This Service Agreement (“Agreement”) is entered into between The Shimazu Group LLC d/b/a Film Assist (“Film Assist,” “we,” “us,” or “our”) and the individual or business that subscribes to a Film Assist membership (“Member,” “you,” or “your”).

By subscribing to a Film Assist membership and checking the agreement box at signup, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, in addition to our Terms of Service, Privacy Policy, and Refund Policy.

1. Nature of Services

Film Assist provides remote advisory and consulting support to window film installers and related trade professionals. Services are delivered through email, text message, photo and video review, and scheduled video calls (Zoom or FaceTime), as defined by the Member’s selected tier.

Film Assist does not provide:

All advice provided by Film Assist is informational and based on professional experience. The Member is solely responsible for the application of any guidance to their projects, customers, and business operations.

2. Membership Tiers

Film Assist offers three membership tiers. The features below are included with the Member’s selected tier:

Basic — $149/month

Standard — $297/month

Premium — $497/month

Unused consultations, Emergency Assist sessions, and support requests do not roll over from month to month.

3. Service Hours and Communication

Standard Business Hours

All Film Assist services are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays. Messages and requests submitted outside of business hours will be addressed on the next business day, except as provided under the Premium Emergency Assist program below.

Premium Priority Text Line

Premium members receive a dedicated business text line at (657) 332-2729. Text messages received during business hours are responded to within two (2) business hours. After-hours messages from Premium members are reviewed at the start of the next business day, except where Emergency Assist applies.

Emergency Assist (Premium Only)

Premium members are entitled to two (2) Emergency Assist sessions per calendar month. An Emergency Assist session is intended for time-sensitive issues during an active job and may be initiated by texting (657) 332-2729 outside of business hours.

Emergency Assist applies to:

Emergency Assist does NOT apply to:

After-hours response targets for Emergency Assist:

Film Assist reserves sole discretion to determine whether a request qualifies as an Emergency Assist session. Misuse of the Premium text line for non-emergency matters outside business hours may result in messages being deferred to the next business day without counting against the monthly Emergency Assist allotment.

4. Billing and Auto-Renewal

Payment

Membership fees are billed monthly in advance through our payment processor, Stripe. By subscribing, you authorize Film Assist to charge your payment method on the same calendar day each month at the then-current rate for your tier.

Auto-Renewal

Memberships automatically renew each month until canceled by the Member. You will receive an email receipt for each successful charge.

Failed Payments

If a payment fails, Stripe will retry the charge automatically. If payment is not successfully collected within seven (7) days, your membership and access to services will be suspended until payment is resolved.

Price Changes

Film Assist reserves the right to modify membership pricing. Existing Members will receive at least thirty (30) days’ written notice via email before any price change takes effect.

5. Cancellation

You may cancel your membership at any time from your account dashboard at filmassist.help/account, or by emailing support@filmassist.help.

6. Refunds

Refunds are governed by our Refund Policy. In summary:

7. Member Responsibilities

By subscribing, you agree that you:

8. Limitation of Liability

To the maximum extent permitted by law:

9. Indemnification

The Member agrees to indemnify, defend, and hold harmless Film Assist, The Shimazu Group LLC, and their officers, employees, and contractors from any claims, damages, liabilities, or expenses (including reasonable attorney fees) arising out of:

10. Confidentiality

Information shared between Film Assist and the Member during consultations is treated as confidential and will not be shared with third parties, except:

11. Termination by Film Assist

Film Assist reserves the right to suspend or terminate a membership, with or without notice, if the Member:

In such cases, no refund will be issued for the current billing cycle.

12. Modifications to This Agreement

Film Assist may update this Agreement from time to time. Material changes will be communicated via email at least thirty (30) days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Agreement.

13. Governing Law and Disputes

This Agreement is governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising under this Agreement shall be resolved in the state or federal courts located in Los Angeles County, California, and the parties consent to personal jurisdiction in those courts.

14. Electronic Signature and Acceptance

By checking the agreement box at signup and (if applicable) typing your full legal name in the signature field, you:

15. Contact

Questions about this Agreement should be directed to:

Film Assist
The Shimazu Group LLC
Email: hello@filmassist.help
Website: filmassist.help

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